Location: Dublin, Ireland

Job Type: Full-Time

About Us: At Septimius, we are committed to delivering exceptional service to our valued customers. As we expand our operations, we are seeking dedicated individuals to join our Customer Support team. If you are passionate about helping people and providing outstanding service, we invite you to be part of our dynamic and customer-centric organization.

Job Overview: As a Customer Support Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, empathy, and a strong commitment to customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues, complaints, and concerns with empathy and efficiency.
• Collaborate with other departments to ensure timely resolution of customer queries.
• Document customer interactions and maintain accurate records.
• Stay informed about product updates, promotions, and company policies.
• Identify opportunities for process improvements to enhance customer satisfaction.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in customer support or a related role is a plus.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging situations with patience and professionalism.
• Familiarity with customer support software and ticketing systems is advantageous.
• Willingness to work flexible hours, including weekends and holidays.

Benefits:

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and development.
• Supportive and collaborative work environment.
• Employee assistance programs.